Crisis

Crisis Communication: Maintain Control Over Your Reputation and Trust

A crisis or issue can strike unexpectedly and have a major impact on your organization. Your reputation, trust, and relationships with stakeholders are immediately put under pressure. With the right crisis communication, you can not only limit the damage but even emerge from the situation stronger than before. IVRM supports organizations with crisis communication and issue management: from preparation to guidance when it matters most.

Staying in control during a crisis

In a crisis, every minute counts. Proper preparation ensures that the initial steps are clear and that you can act immediately. In practice, this means communicating more quickly, maintaining control over the message, and providing guidance to your spokespersons and management. This reduces the risk of reputational damage and increases the likelihood of rebuilding trust and recovering.

Support stakeholders and maintain trust

Every crisis affects not only the organization itself, but also the people around it. By taking into account the interests of customers, employees, partners, and other stakeholders, you demonstrate that you are taking responsibility. This preserves their trust and helps your organization emerge from the crisis stronger.

This is how we do it

Drawing on years of experience in crisis communication, IVRM offers the following services.

• 
  Crisis Handbook We ensure that your organization is well prepared for a communications crisis.
• Crisis Support
  If a crisis arises, we support your organization with advice and implementation, 24/7. Outside of business hours, we join your crisis response team.
• 
  Crisis Media Training We teach you how to remain an effective spokesperson under intense pressure.
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  Crisis Simulation We use a crisis simulation to test whether your organization is crisis-ready and refine your crisis protocol.

24/7 On-Call Service Subscription

In addition to the services listed above, we offer a crisis on-call service subscription. This helps prevent a crisis—whether within or outside your organization—from spiraling out of control. With this subscription, you are always guaranteed immediate assistance from our experienced reputation advisors.